Call center services are efficient modes of communication between a business and its customers. They are an important method that can help you enhance your customer base and make business decisions based on consumer feedback. Further, call center services are divided into two broad categories: inbound call center services and outbound call center services. Here, we will discuss inbound call center operations and how they benefit an enterprise.
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Call Center Services refer to a wide range of specialized operations provided by a dedicated facility or an outsourced third-party (BPO) that manages a high volume of telephone interactions with customers. Modern call centers, increasingly known as "contact centers," also extend their services across multiple digital c...
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